Strategic Planning Process 2005

Student Satisfaction Inventory

Each item below describes an expectation about your experiences on this campus. Using the scale below on the left, tell us how important it is for your institution to meet the expectation. On the right, tell us how satisfied you are that your institution has met this expectation.

                                                         (A) Very Important/Strongly Agree
                                                       (B) Important/Agree
                                                         (C) Neutral
                                                         (D) Not Very Important/Disagree
                                                         (E) Not Important/Strongly Disagree

Importance to me..... Level of Agreement.....

A B C D E 1. Financial aid counselors are helpful A B C D E

A B C D E 2. Class change (drop/add) policies are reasonable A B C D E

A B C D E 3. The registration process is understandable and efficient A B C D E

A B C D E 4. Admissions staff are knowledgeable and helpful A B C D E

A B C D E 5. Admissions counselors respond to prospective students' unique A B C D E
needs and requests

A B C D E 6. I seldom get the "run-around" when seeking information on this campus A B C D E

A B C D E 7. Library resources and services are adequate AB C D E

A B C D E 8. Computer labs are adequate and accessible A BC D E

A B C D E 9. There is adequate and convenient food service available AB C D E

A B C D E 10. Academic support services adequately meet the needs of students AB C D E

A B C D E 11. Bookstore hours are convenient A B C D E

A B C D E 12. The Bursar's office is open during hours which are convenient for most A B C D E
students

A B C D E 13. The campus is safe and secure for all students A B C D E

A B C D E 14. I am able to experience intellectual growth here A B C D E

A B C DE 15. It is an enjoyable experience to be a student on this campus A B C D E

A B C D E 16. This institution has a good reputation within the community A B C D E

A B C D E 17. There is a strong commitment to racial harmony on this campus A B C D E

A B C D E 18. Channels for expressing student concerns are clearly stated A BC D E

A B C D E 19. There is a commitment to academic excellence on this campus A B C D E

A B C D E 20. The quality of instruction I receive in most of my classes is excellent A B C D E

A B C D E 21. Faculty are usually available after class and during office hours A BC D E

A B C D E 22. Faculty are fair and unbiased in their treatment of individual students A B C D E

A B C D E 23. Faculty provide timely feedback about students progress in a course A B C D E

A B C D E 24. Faculty take into consideration student differences as they teach a A B C D E
course

A B C D E 25. Because of the low number of full-time faculty I have not received A B C D E
quality teaching from full-time faculty

A B C D E 26. Adjunct faculty are competent as classroom instructors A B C D E

A B C D E 27. Adjunct faculty demonstrate the knowledge and ability to teach A B C D E
graduate courses

A B C D E 28. Graduate assistants are fairly compensated on this campus A B C D E

A B C D E 29. Graduate assistantships provide an opportunity to gain useful A B C D E
experiences for future employment

A B C D E 30. My academic advisor is concerned about my success as an individual A B C D E

A B C D E 31. My academic advisor is knowledgeable about requirements in my A B C D E
major

A B C D E 32. The content of the courses within my major is valuable A B C D E

A B C D E 33. The classes within my program meet the needs of my schedule A B C D E

How satisfied are you that this campus demonstrates a commitment to meeting the needs of:

Very Satisfied Satisfied Neutral Not Very Satisfied Not at all Satisfied

34. Part-time students

35. Evening students

36. Non-traditional students

37. Minorities

38. Commuters

39. Students with disabilities

40. On-line students

41. DSU branch campus students

How important were these factors in your decision to continue your studies in graduate school?

Very Important Important Neutral Not Very Important Not at all Important

42. Poor Economy

43. Potential for higher income

44. Competition in the job market

45. Did not want to leave home

46. No job offers at the present time

47. Other

How important were each of the following factors in your decision to enroll in a graduate program at Delta State?

Very Important Important Neutral Not Very Important Not at all Important

48. Cost

49. Financial Aid

50. Academic reputation

51. Size of institution

52. Recommendation from family/friends

53. Geographic setting

54. Campus appearance

55. Personalized attention prior to enrollment

56. Programs offerings

How did you hear about the graduate programs at Delta State? Mark all that apply.

57. Radio advertisement 61. Representation at conferences 65. Career Fairs

58. Magazine/Journal advertisements 62. Web site 66. Recommendation from faculty

59. Newspaper advertisements 63. Phone Call from DSU 67. Attended as an undergraduate

60. Television advertisements 64. Personal contact via mail 68. Other

69. Please rate your overall satisfaction with your experience here thus far.

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

70. Would the creation of a graduate student organization be of value to you?

Yes No (If no, go to question 72)

71. How likely would you be to participate in a graduate student organization?

Very likely Somewhat likely Somewhat unlikely Very unlikely

DEMOGRAPHICS

72. What is your college/school affiliation: College of Arts and Sciences College of Business College of Education School of Nursing

73. How many hours have you completed in your graduate work? 0-9 10-30 31-60

74. What type of degree are you working towards? Master's Specialist's Doctoral

75. What is your gender? Male Female

76. What is your age? 19-22 23-26 27-30 31-39 over 40

Thank you for your participation.